Orders are processed within 1–2 working days. Once shipped, UK delivery normally takes 3–5 working days. Standard shipping is £2.95, and shipping is free on orders of £30 and over.

UK delivery is £2.95 on orders under £30 and free on orders of £30 and over. Your pack shows how close you are to free delivery as you shop.

When your order ships you'll get a confirmation email with your tracking details. You can also check your order status on our tracking page.

If you need to change or cancel your order, contact us as soon as possible with your order number. We'll always do our best to help, but once an order has been processed or shipped we may no longer be able to make changes.

Please contact us immediately with your order number and the correct address. If your order hasn't been dispatched yet, we'll do our best to update it. Once the parcel has shipped, an address change may no longer be possible.

Pre-order products carry a Pre-order stamp. They ship as soon as the product is released and reaches us. If your order mixes pre-orders with in-stock items, get in touch if you'd like the in-stock items sent separately.

Pre-orders are paid at checkout, just like any other order. Your item is reserved and ships as soon as the official stock reaches us.

Release dates are set by the publisher and can occasionally move. If they do, we'll keep you updated by email.

Free gear that travels with your order. Spend £50 and card sleeves + toploaders join your pack; at £150 a Vault X binder in the colour you choose comes too. Everything in your order counts and the gifts are added automatically. See the trail.

No. Gifts are added to your pack automatically as soon as your order qualifies, and they stay in your order through checkout.

When your order earns the Vault X binder, colour swatches appear on the product page and in your pack. Pick one and the binder in your pack switches straight away.

Buy 2 or more of the same product and each one costs about 10% less; 3 or more and each is about 15% less. Items under £10 step down at 3 and 6. Your pack shows the saving and checkout charges exactly that price.

Yes. Pre-orders count towards the trail like everything else, and the gifts ship with your order.

Yes. All our products are authentic and sourced from trusted distributors and suppliers.

All products are shipped new and factory sealed unless clearly stated otherwise in the product description.

The language is shown on every product page and in the product title, for example English, Japanese or Korean.

You have 30 days from the date your order is delivered to request a return. Please contact us before sending anything back so we can give you the correct return instructions. See our Refund Policy for full details.

Contact us as soon as possible with your order number and clear photos of the item and packaging. We'll review it and help you find the right solution.

If you received the wrong product or something is missing, contact us with your order number and photos where applicable. We'll review your order and put it right as quickly as possible.