Delivery
Shipping & delivery
How your finds get from our base camp to yours.
UK delivery
Two rates, one simple rule
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1Day 0
Order placed
You check out and get an order confirmation by email straight away.
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21–2 working days
Packed at base camp
We pick, protect and pack your order, gifts included, and hand it to the courier.
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33–5 working days
On the road
Your tracking details arrive by email the moment your parcel ships.
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4Arrival
At your door
Open it up, check your pulls and start planning the next expedition.
Pre-orders
Pre-order items ship once the product is released and reaches us. Release dates are set by the publisher and can occasionally move. If they do, we'll keep you updated by email.
Tracking your order
When your order ships, you'll get a confirmation email with your tracking details.
Packaging
Every order is carefully packed so booster boxes arrive with crisp corners and slabs arrive scratch-free. If anything arrives damaged, contact us with photos and your order number and we'll help.
Gifts travel with you
Trail Rewards gifts are added to your pack automatically and ship in the same parcel as your order. See the trail.
Wrong address?
Contact us straight away with your order number and the correct address. If the order hasn't been dispatched yet, we'll do our best to update it.
Delivery questions
When will my order arrive?
Orders are processed within 1–2 working days. Once shipped, UK delivery normally takes 3–5 working days. Standard shipping is £2.95, and shipping is free on orders of £30 and over.
How do I track my order?
When your order ships you'll get a confirmation email with your tracking details. You can also check your order status on our tracking page.
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible with your order number. We'll always do our best to help, but once an order has been processed or shipped we may no longer be able to make changes.
What if my order arrives damaged?
Contact us as soon as possible with your order number and clear photos of the item and packaging. We'll review it and help you find the right solution.
