Order status
Track your expedition
Follow your parcel from our base camp to your door.
The journey
How your parcel travels
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Day 0
Order placed
You get an order confirmation email straight away.
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1–2 working days
Packed at base camp
We pick, protect and pack your order. Pre-orders wait here until release day.
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Dispatched
Tracking email sent
A shipping confirmation with your tracking link lands in your inbox.
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3–5 working days
At your door
Delivery normally takes 3–5 working days after dispatch across the UK.
Where to find your tracking
As soon as your order ships, we email you a shipping confirmation with a tracking link. Click it to see live updates from the courier.
Have an account? Log in to see all your orders and their status.
Still waiting?
Orders are processed within 1–2 working days and normally arrive 3–5 working days after dispatch. Pre-orders ship once the product is released. If your parcel seems stuck, contact us with your order number and we'll look into it.
Need a hand?
Ask base camp about your parcel
This form sends a message to support. It does not look up live tracking. For live updates, use the tracking link in your shipping confirmation email.
